Welcome to ceylonfoodonline.com (referred to below as "the Website," "we," "us," or "our"). By accessing or purchasing from our online store, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. Eligibility
  * Our services are available to individuals residing in Japan.
  * By placing an order, you confirm that you are at least 18 years old or have permission from a parent or guardian.

2. Products and Pricing
   * We strive to display product images, descriptions, and prices as accurately as possible.
   * All prices listed on the Website are in Japanese Yen (JPY) and include consumption tax unless stated otherwise.
   * We reserve the right to update prices, correct pricing errors, or discontinue products at any time without prior notice.

3. Orders and Payment
    * An order is considered accepted only after you receive a shipping confirmation email from us.
    * We accept standard payment methods listed at checkout (e.g., Credit Card, Cash on Delivery / Daibiki).
    * We reserve the right to refuse or cancel any order if fraud or an unauthorized transaction is suspected.

4. Shipping and Delivery
     * We deliver to addresses within Japan only.
     * Delivery times are estimates and may vary based on your location, weather conditions, or courier delays.
     * For frozen, chilled, or perishable food items, it is the customer's responsibility to ensure someone is available to receive the package. We are not responsible for spoiled goods due to missed deliveries.

5. Returns, Refunds, and Exchanges
    * Perishable Items: Due to the nature of food products, we generally do not accept returns or exchanges for items that are opened, used, or delayed by customer absence.
    * Damaged or Incorrect Items: If you receive a damaged, spoiled, or incorrect item, please contact us within 2 or 3 days of delivery with photos of the product. We will arrange a replacement or refund at our expense.

6. Account Responsibilities
    * If you create an account, you are responsible for maintaining the confidentiality of your login information.
    * You agree to provide accurate, current, and complete shipping and contact information.

7. Limitation of Liability
   * ceylon food shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
   * We are not liable for allergic reactions. Customers are responsible for reviewing ingredient lists and allergen information before consumption.

8. Governing Law
   * These Terms and Conditions are governed by and construed in accordance with the laws of Japan. Any disputes arising from your use of this Website shall be resolved in the courts of Japan.

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