Return and Refund policy

Refund Policy

* Expired Products
For any expired products, a full product refund will be given. Have to send the product image with the expiry date showing, order no, and the invoice of the order.
* Damaged/Spilled/Rotten Products
If any product is damaged or spilled or rotten a full refund for the product will be given. Have to send the product/package image showing the problem, order no, and the invoice of the order.
* Missing Items
For any missing items complaints have to send an image showing the delivery package image with delivered items, Physical Invoice image, and order number. We will do an investigation for the dispatched order. After investigation, we will refund full for the missing products

1. vegetable & Meat Items: Complaints regarding the quality or condition of vegetable and meat items must be filed within 2 to 3 days from the date of delivery. Customers are required to provide detailed information about the damage or quality issues along with relevant images within this timeframe.

2. Other Items: For all other items, complaints about damaged, expired, missing, or defective products must be reported within 3days from the date of delivery. Customers are expected to provide clear images and relevant order details when filing a complaint.

Refund Procedures:

* If your payment was made with Credit Card the refund will be processed to the credit card 3.5% processing fee will be applied if the refund is requested by the customer. If a refund is issued by us for missing products, product refunds there will be no processing charge. Card Refund can take anywhere from 3~10 business days to show up on a customer’s bank account

Return Policy:

* If any item sent extra, customer can send back the item via JP Post (Cash on Delivery). While receiving we will pay the shipping charge.
* If any wrong item sent inside the order box, customer can return the item via JP Post (Cash on Delivery). While receiving we will pay the shipping charge and we will refund for the wrong item or we will re-send correct item again. 
* If customer wish to return a recently ordered unopened and intact product, customer may return it via JP Post by paying the shipping charge. After receiving the item properly, we will refund for the item.