Privacy Policy

Effective Date: June 4, 2026

Welcome to Ceylon Food Online (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ceylonfoodonline.com and purchase our Sri Lankan products for delivery within Japan.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or otherwise when you contact us.

Personal Information: This includes your name, shipping address, billing address, email address, and phone number.
Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument. Note: All payment data is stored and processed by our secure third-party payment processors
Account Credentials: Passwords, password hints, and similar security information used for authentication and account access.
Automatically Collected Information: When you visit, use, or navigate the site, we automatically collect certain information. This does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and location.

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

To Fulfill and Manage Your Orders: We use your information to process payments, arrange for shipping via local Japanese delivery services (e.g., Japan Post, Yamato Transport, Sagawa Express), and provide you with order confirmations and shipping updates.
To Manage User Accounts: We may use your information for the purposes of managing our account and keeping it in working order.
To Deliver Targeted Advertising and Promotions: We may use your information to develop and display personalized content and advertising tailored to your interests, such as special offers on Sri Lankan groceries and seasonal items.
To Request Feedback: We may use your information to request feedback and to contact you about your use of our website.
To Respond to User Inquiries/Offer Support: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.

3. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with:

Service Providers: Third-party vendors who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
Logistics and Delivery Partners: To deliver your Sri Lankan goods across Japan, your name, address, and phone number will be shared with our trusted local couriers.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable Japanese law, governmental requests, a judicial proceeding, court order, or legal process.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. This helps us to keep your session secure, remember your shopping cart items, and analyze website traffic to improve your shopping experience. You can manage your cookie preferences through your browser settings.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. This includes using SSL (Secure Socket Layer) encryption for all data transmitted through our website. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

Account Information: You may at any time review or change the information in your account or terminate your account by logging into your account settings and updating your profile.
Opting out of Email Marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below.

7. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Effective Date” and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.